Damaged or defective items

If you made a purchase on PetSmart.com or the PetSmart app and received a damaged or defective product, contact a Customer Care Representative within 30 days of delivery at (841) 439-3415 or by e-mail at [email protected]. Please be prepared to supply the order number and product number from your original confirmation e-mail, as well as your e-mail address and phone number.

If you made a purchase through a delivery provider’s app and received a damaged or defective product, contact the delivery provider’s customer service.